Legal · Refund Policy

Refund Policy & Financial Protection

A transparent, fair, and legally enforceable refund framework for students, partners, and business clients — coupled with a zero-tolerance compliance charter that protects the integrity of Devithor AI Space Private Limited and every person associated with it.

Effective Date

May 19, 2026

Company

Devithor AI Space Private Limited

CIN

U68200TS2025PTC207956

Governing Law

India · Consumer Protection Act 2019

1. Policy Overview

This Refund Policy ("Policy") governs all financial transactions, fee refunds, security deposit settlements, and payment disputes involving Devithor AI Space Private Limited ("Devithor," "we," "us," or "our") and its users — including students, parents/guardians, Territorial Partners, and business clients.

This Policy is legally binding, incorporated by reference into our Terms of Service, and operates in compliance with the Consumer Protection Act, 2019, the Payment and Settlement Systems Act, 2007, RBI Guidelines on Digital Payments, and applicable provisions of the Indian Contract Act, 1872.

Core Commitment

Devithor AI Space is committed to fair, transparent, and timely financial dealings. We do not withhold legitimate refunds. We do not create unnecessary friction in refund processes. Every financial transaction is documented, auditable, and subject to this Policy.

7–10 Working Days

Duplicate Payment Refund

Within 15 Days

Student Subscription Refund

Per Agreement

Partner Deposit Settlement

30 Days Max

Dispute Resolution

2. Student Fee Refund Policy

All fees collected from students for SK Challenge examinations and related EdTech services are governed by this section. Our primary goal is to ensure every student receives full value from their fee — either through the service itself or through a fair alternative.

Cancellation 7+ days before exam date

Processed within 7–10 working days

100% Full Refund

Cancellation 3–7 days before exam date

25% processing and scheduling fee retained

75% Refund

Cancellation 24–72 hours before exam

Credit valid for 6 months on next enrollment

Service Credit Only

No-show or cancellation within 24 hours

Exam slot was reserved and cannot be reallocated

Non-Refundable

Exam cancelled by Devithor (technical failure)

Your choice — refund or free reschedule

100% Full Refund or Reschedule

3. Duplicate Payment Protection

Automatic Protection — Zero Tolerance for Overcharging

Devithor AI Space has a strict zero-tolerance policy for duplicate payments. If any student, partner, or business client is charged more than once for the same transaction — for any reason, including payment gateway error, browser refresh, network timeout, or any other technical failure — the duplicate amount will be identified, verified, and refunded without requiring the user to bear the burden of proof.

Our payment systems flag any duplicate transaction ID, identical amount, same UPI/card reference within 30 minutes as a suspected duplicate
Our finance team conducts reconciliation audits every 24 hours to identify any unresolved duplicate charges
Users are notified by email within 48 hours if a duplicate payment is detected on their account
Users who suspect a duplicate payment may report it at {REFUND_EMAIL} with the transaction reference numbers — we will investigate and respond within 48 hours

4. Partner Security Deposit Policy

Agreement-Governed Instrument

The Security Deposit paid by Territorial Partners at onboarding is a contractual instrument governed exclusively by the Devithor Partner Agreement executed between the Partner and Devithor AI Space Private Limited. The terms in this section operate in conjunction with and are subject to the specific clauses of the individual Partner Agreement signed at the time of territory activation.

The Security Deposit is a refundable or partially refundable financial instrument collected to:

Secure the Partner's commitment to the territorial exclusivity granted by Devithor
Provide financial protection against potential losses arising from Partner non-performance, breach of agreement, or regulatory violations within the territory
Demonstrate the Partner's genuine intent and financial capability to execute territorial operations
Serve as a recoverable fund for outstanding amounts, penalties, or damages owed by the Partner at time of exit

5. Non-Refundable Situations

The following situations result in fees being non-refundable. These are industry-standard terms and are clearly communicated at the time of payment.

Partner security deposit once territory access has been provisioned and Partner Dashboard is live (conditions per Partner Agreement)

Examination fees where the exam has been accessed and submitted, even partially

Subscription fees for periods already accessed where service was functional and available

Processing fees, convenience fees, and GST/tax components of any transaction

Fees for customised training sessions, workshops, or advisory consultations that have been delivered

Any payment made as a goodwill gesture or ex-gratia settlement

Amounts offset against outstanding dues, penalties, or damages owed by the user

Fees waived or discounted under a promotional or scholarship arrangement

6. Refund Process & Timelines

Submit a written refund request to refunds@devithoraispace.com with: (1) your full registered name, (2) registered email/phone, (3) transaction reference number or receipt, (4) reason for refund request, and (5) bank details if refund cannot be processed to the original payment method
For duplicate payments: include screenshots of both transaction receipts and your bank statement showing both debits
For partner security deposit claims: reference your Partner Agreement number and the specific clause under which the refund is claimed
For student subscription refunds: include your Student ID and the service not received

7. Company Rights & Regulatory Authority

Absolute Right to Amend Rules & Regulations

Devithor AI Space Private Limited reserves the absolute, unconditional, and non-negotiable right to amend, update, revise, or completely restructure any of its rules, regulations, policies, pricing structures, commission frameworks, partnership terms, operational procedures, and governance frameworks — at any time, without prior notice, where such changes are necessitated for the protection, growth, legal compliance, or strategic interests of the Company.

These rights include but are not limited to: modification of refund terms, adjustment of partner tier thresholds, revision of commission structures, changes to territorial boundaries, updates to AI system behavior, and restructuring of any contractual framework. The Company's right to self-govern and protect its institutional integrity is absolute and non-waivable.

Material changes to policies that affect existing contractual obligations will be communicated with 30 days' advance notice to affected parties. Non-material operational changes may be implemented immediately and reflected in updated policy documents. Continued use of our Services constitutes acceptance of the revised terms.

Company's Protective Rights Include:

Right to suspend or terminate any account, partnership, or service access for policy violations without refund liability where breach is proven
Right to adjust financial terms in response to regulatory changes, court orders, or government directives without compensation to affected parties
Right to conduct audits, investigations, and compliance reviews of any Partner, employee, vendor, or associate at any time
Right to withhold payments pending investigation of suspected fraud, misrepresentation, or policy violation
Right to pursue civil and criminal remedies against any party causing financial, reputational, or operational harm to the Company
Right to immediately and unilaterally terminate any agreement where continuing the relationship poses legal, regulatory, reputational, or financial risk to the Company

8. Zero Tolerance Policy

Absolute Zero Tolerance — No Exceptions, No Exemptions

Devithor AI Space Private Limited operates under an Absolute Zero Tolerance Policy toward any form of misconduct, violation, fraud, corruption, misrepresentation, data manipulation, ethical breach, or abuse of position within or in relation to the Company. This policy applies without exception to every individual associated with the Company — at every level of hierarchy — including but not limited to Directors, the Managing Director, the Chairperson, C-Suite Executives, employees, contractual staff, interns, partners, vendors, and third-party agents.

No position, seniority, tenure, relationship, or financial contribution to the Company provides immunity from this policy. The Chairperson and the Managing Director are subject to the same standards, investigations, and consequences as any entry-level employee. The law is equal, and this Company enforces it equally.

Financial Fraud & Corruption

Manipulation of commission records, financial statements, or payment systems

Accepting or offering bribes, kickbacks, or undue benefits

Embezzlement or misappropriation of Company funds or assets

Creating false invoices, inflating expenses, or manipulating audit trails

Data & Privacy Violations

Unauthorized access to, sale of, or leakage of personal data of students, partners, or businesses

Manipulation of examination records, scores, or AI assessment outputs

Sharing proprietary AI architecture, model weights, or trade secrets with competitors or unauthorized parties

Conduct & Ethical Violations

Sexual harassment, workplace discrimination, or hostile work environment

Bullying, intimidation, or retaliation against whistleblowers

Conflict of interest undisclosed to the Board or appropriate authority

Any conduct that violates the spirit or letter of the Indian Penal Code, POCSO Act, Prevention of Sexual Harassment Act, or any other applicable law

Regulatory & Compliance Violations

Failure to comply with SEBI, RBI, MCA, or any regulatory directive applicable to the Company

Tax evasion, GST fraud, or misrepresentation to government authorities

Violation of DPDPA, IT Act, or data protection obligations

Operating outside the scope of the Company's CIN and registered business activities without authorization

9. Brand Protection & Legal Action Against Misuse

Devithor Brand — Non-Negotiable Protection

The brand name "Devithor AI Space," the "Devithor Intelligence" mark, the "SK Challenge" trademark, and all associated logos, visual identities, domain names, and goodwill are the exclusive intellectual property of Devithor AI Space Private Limited. Any person — whether a current or former employee, partner, vendor, client, competitor, or unknown third party — who misuses, appropriates, tarnishes, or unlawfully exploits the Devithor brand will face the full force of Indian civil and criminal law, without exception and without prior warning where circumstances warrant immediate legal action.

Using "Devithor," "Devithor AI Space," "Devithor Intelligence," or "SK Challenge" in any commercial context without written authorization

Trade Marks Act, 1999 · S.29, S.134

Creating or operating social media pages, websites, YouTube channels, or any digital presence that impersonates or passes off as Devithor AI Space

IT Act, 2000 · S.66D · IPC S.416

Spreading false, misleading, or defamatory statements about the Company, its products, its leadership, or its financial health — through any medium, online or offline

IPC S.499-500 · IT Act S.66A (as applicable)

Publishing, sharing, or amplifying unverified rumors about the Company's operations, financial status, partnerships, or legal standing

IPC S.505 · Consumer Protection Act S.21

Using Devithor's brand in any advertisement, promotional material, tender, government submission, or official correspondence without authorization

Trade Marks Act S.29 · IPC S.420

Deliberately creating content designed to harm the Company's reputation, discourage partnerships, or disrupt business relationships

IPC S.507 · IT Act S.67

10. Internal Compliance & Director Accountability

Equal Application — Every Level, Every Person

Devithor AI Space Private Limited is governed by the principle that no individual is above the law or above the Company's internal compliance framework. The Managing Director, the Chairperson, Executive Directors, Independent Directors, and any Board-level appointees are held to the highest standard of conduct — not a lower one. Senior position is a multiplier of accountability, not a shield from it.

Any Director, officer, or senior executive who commits, abets, conceals, or benefits from any violation of Company rules, regulatory requirements, or applicable law will face: board-level removal proceedings, regulatory reporting, and criminal prosecution — the same as any junior employee, with the addition of director disqualification proceedings under the Companies Act.

Any employee, partner, vendor, or associate who reports in good faith a genuine concern about misconduct — including financial irregularities, policy violations, or ethical breaches — is protected under this Company's Whistleblower Policy and applicable provisions of the Companies Act, 2013 (Section 177 — Audit Committee).

Reports may be submitted anonymously to compliance@devithoraispace.com
Retaliation against a whistleblower is itself a Zero Tolerance violation and will result in severe disciplinary and legal consequences
The Audit Committee independently reviews all whistleblower reports — they are not routed through the individual(s) accused
Whistleblower identity is kept strictly confidential except where disclosure is required by law

11. Legal Framework & Constitutional Provisions

Enforcement Under Indian Law & Constitution

All enforcement actions, punitive measures, and legal proceedings initiated by or against Devithor AI Space Private Limited are grounded in the Constitution of Indiaand applicable statutory law. This Company does not operate outside the law — it operates fully within it, and demands that every person it associates with does the same. Those who commit proven violations will face the legal consequences prescribed by Parliament and the Courts of India — not customised punishments, but those established by the nation's legal framework.

Companies Act, 2013

Director misconduct, fraud (S.447), false statements (S.448), duty of loyalty (S.166), disqualification (S.164), related-party transactions (S.188)

Indian Penal Code, 1860 / Bharatiya Nyaya Sanhita, 2023

Cheating (S.420/316 BNS), criminal breach of trust (S.406/315 BNS), defamation (S.499/356 BNS), impersonation (S.416/319 BNS), criminal intimidation (S.503/351 BNS)

Information Technology Act, 2000

Cybercrime (S.66), identity theft (S.66C), impersonation (S.66D), data breach (S.43A), online defamation (S.67)

Trade Marks Act, 1999

Brand infringement (S.29), passing off, unfair competition, remedies including injunctions and damages (S.134)

Consumer Protection Act, 2019

Unfair trade practices, misleading advertisements, product liability, and consumer redressal mechanisms applicable to our services

Constitution of India

Article 14 (Equality before law — all persons equally subject to law), Article 19(1)(g) right to trade balanced against Article 19(2) restrictions on speech, Article 300A (right to property — applicable to IP protection)

Prevention of Money Laundering Act, 2002

Financial compliance, KYC obligations, reporting of suspicious transactions, and partner financial verification requirements

Legal Proceedings — Our Commitment

When this Company initiates legal action, it does so only after documented evidence, internal review, and where applicable, prior notice to the offending party. We do not engage in frivolous litigation. However, where the evidence is clear and the harm is real — financial, reputational, or operational — we will pursue every available legal remedy, including criminal prosecution, civil suits for damages, injunctions, and asset recovery, through every court of competent jurisdiction in India and internationally as warranted.

12. Refund Disputes

If you believe a refund has been incorrectly denied, incorrectly calculated, or unreasonably delayed, follow this escalation path:

Contact Refunds Team

Email refunds@devithoraispace.com with your transaction reference, the amount disputed, and your reasoning. Our team responds within 2 business days.

Escalate to Grievance Officer

If unresolved within 7 days, escalate to legal@devithoraispace.com marking the subject "REFUND DISPUTE ESCALATION." Senior review within 5 business days.

Consumer Forum

If still unresolved, you may file a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or the appropriate State Consumer Forum under the Consumer Protection Act, 2019.

Arbitration / Court

For disputes exceeding ₹50,000 or involving contractual partners, formal arbitration or civil proceedings at the appropriate courts in Hyderabad, Telangana apply as per our Terms of Service.